What makes The Utility Company Store different from a typical merch shop?

We are working on making sure that every product you buy is paired with a complimentary, on-chain “proof-of-ownership” token. That digital record unlocks future drops, governance votes across our nine subsidiaries, and other member-only perks—so you’re not just buying gear, you’re gaining a stake in our post-scarcity mission.

How do I claim my digital ownership token after my order arrives?

In our future collections, inside each item you’ll find a discreet QR code and serial number. Scan the code with any smartphone and follow the short on-screen steps to mint your token to the wallet of your choice. No crypto experience? We’ll walk you through creating a free wallet in under two minutes.

Which sizes should I choose?

Most pieces are unisex unless the product name specifies “Women’s.” Each listing includes a detailed fit note (trim, classic, oversized) plus a sizing chart in inches and centimeters. If you’re between sizes, we suggest sizing up for a relaxed feel or down for a more tailored look.

How long will my order take to arrive?

In-stock accessories ship within 2 business days. Apparel is made-to-order in regional facilities and usually leaves the warehouse within 4 – 6 business days. Transit times depend on your location but average 3 – 5 days in the US and 7 – 12 days internationally. You’ll receive real-time tracking as soon as the label is created.

What’s your return or exchange policy?

Unworn, unwashed apparel and unused accessories can be exchanged or refunded within 30 days of delivery. Start the process by clicking the "Shipping & Returns" button in the footer or email info@theutilitycompany.co with your order number—we’ll send a prepaid return label for domestic orders.

How does my purchase support The Utility Company’s larger mission?

Net proceeds are reinvested into projects like renewable micro-grids (Requiem Electric), automated aquaponic farms (Loch Ness Botanical Society), and barrel-share whiskey programs (The Graine Ledger). In short, each hoodie or mug helps communities create more than they consume.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@theutilitycompany.co

Other inquiries? Let's chat.

Join our Discord at discord.gg/q4tFymyAnx and open a ticket.